Shipping policy
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DAWSON WATCHES

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Shipping policy

Shipping within Australia

Dawson Watches offers free shipping on Australian orders valued over AUD $150.

Orders may be shipped using DHL Express or another appropriate postal or courier service, depending on the item and delivery location. All orders are insured while in transit.

Order processing and delivery

Orders are generally processed within 1–3 business days. Once dispatched, delivery usually takes approximately 2–6 business days, depending on your location and the carrier used.

Delivery estimates begin after your order has been dispatched. Weekends, public holidays, remote-area delivery requirements and circumstances outside our control may affect delivery times.

Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Tracking may take a short time to become active after the carrier receives your parcel.

International shipping

International shipping charges, where international delivery is available, are calculated at checkout.

Customers are responsible for any customs duties, import taxes or other charges imposed by the destination country unless otherwise stated during checkout.

Insurance and delivery

Every order is insured while in transit. A signature may be required when your parcel is delivered.

Please ensure that your delivery address is complete and correct when placing your order. Dawson Watches is not responsible for delays caused by incomplete or incorrect address information supplied by the customer.

Lost or damaged parcels

If your parcel appears to be lost or arrives damaged, please contact Dawson Watches as soon as possible so that we can open an investigation with the carrier.

Carrier investigations and insurance claims may take up to two weeks or longer to complete. If the carrier confirms that a parcel has been lost or damaged, Dawson Watches will arrange a replacement where stock is available. If a replacement is unavailable, we will offer an appropriate alternative or refund.

Incorrect or defective items

Please contact us within five days of receiving your order if:

  • You received the wrong item;

  • An item is missing from your order;

  • Your item arrived damaged; or

  • You believe your item is defective.

We may ask you to provide photographs of the item, packaging and shipping label. Please do not use an incorrect or damaged item before contacting us, as doing so may affect our ability to arrange a replacement.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Returns and return shipping

Return shipping costs for change-of-mind returns are the customer’s responsibility unless otherwise agreed by Dawson Watches.

Where an item is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law, Dawson Watches will provide an appropriate remedy in accordance with its legal obligations.

Please refer to our Return Policy for complete return instructions and eligibility requirements.

Packaging

If a product’s outer packaging, presentation box, instructions or other packaging materials arrive damaged, Dawson Watches may provide replacement packaging where available. We cannot guarantee that original manufacturer packaging will always be available.

Contact us

If you have questions about shipping or an existing order, please contact:

Dawson Watches Ltd
Email: info@dawsonwatches.com.au
Phone: +61 3 7044 2932