Privacy policy

Last updated: 5 August 2026

Dawson Watches Ltd (“Dawson Watches”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit dawsonwatches.com.au, purchase from us, contact us or otherwise interact with our business.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal information we collect

The personal information we collect depends on how you interact with us and may include:

• Your name;

• Billing and delivery addresses;

• Email address and telephone number;

• Account and login information;

• Order, payment and transaction information;

• Products you purchase, view or add to your cart;

• Communications with our customer-support team;

• Return, refund, warranty and product-service information;

• Marketing preferences;

• Reviews, feedback or survey responses;

• Internet Protocol address;

• Browser, device and operating-system information;

• Website activity, referring pages and interaction data; and

• Information collected through cookies and similar technologies.

We generally do not directly store complete payment-card details. Payments are processed by Shopify and the payment provider selected during checkout.

How we collect personal information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, request a return or subscribe to marketing;

• Automatically when you visit or interact with our website;

• From payment providers when they confirm or process a transaction;

• From delivery, fulfilment and logistics providers;

• From our suppliers where they assist with fulfilling an order or handling a return or warranty request;

• From marketing, analytics and advertising providers, where used;

• From social-media platforms when you interact with our pages or advertisements; and

• From publicly available sources where appropriate.

If you provide personal information about another person, such as the recipient of a gift, you must be authorised to provide that information to us.

Why we collect and use personal information

We may collect, hold and use personal information to:

• Process payments and fulfil orders;

• Arrange delivery, tracking, returns, exchanges and refunds;

• Provide customer support;

• Manage product faults, warranty requests and disputes;

• Create and administer customer accounts;

• Verify transactions and prevent fraud or misuse;

• Communicate with you about orders and service updates;

• Send marketing communications where permitted;

• Personalise and improve our website, products and services;

• Measure website performance and understand customer activity;

• Operate advertising and promotional campaigns;

• Maintain business, tax and transaction records;

• Protect our legal rights and the security of our systems;

• Comply with legal and regulatory obligations; and

• Carry out other purposes disclosed to you or authorised by law.

If you do not provide information required to process an order, we may be unable to accept payment, deliver the product or provide the requested service.

Suppliers and order fulfilment

Some products may be supplied or dispatched with assistance from third-party suppliers or fulfilment partners.

Where necessary to fulfil an order, arrange delivery or process a return, we may provide those parties with information such as your name, delivery address, telephone number, email address, order details and return information.

These parties may only use the information for the relevant service or another purpose permitted by law.

Disclosure of personal information

We may disclose personal information to:

• Shopify and ecommerce-platform providers;

• Payment processors and providers such as PayPal, Afterpay and other checkout services you select;

• Banks and financial institutions;

• Product suppliers and fulfilment partners;

• Postal, courier, freight and logistics providers;

• Customer-service and communications providers;

• Website hosting, data-storage and technology providers;

• Fraud-prevention, security and identity-verification providers;

• Marketing, advertising and analytics providers, where used;

• Professional advisers, including accountants, auditors, insurers and lawyers;

• Government agencies, regulators, courts and law-enforcement bodies where required or authorised by law;

• A purchaser or successor if our business or assets are sold, transferred or reorganised; and

• Other parties where you have consented to the disclosure or the disclosure is otherwise permitted by law.

We do not sell personal information in the ordinary meaning of selling customer information for money.

Shopify and payment services

Our online store is hosted by Shopify, which provides the ecommerce platform through which we sell our products.

Shopify and the payment provider you select may collect and process transaction, device and payment information under their own terms and privacy policies. Their handling of your information may be subject to the laws of the countries in which they operate.

You should review the privacy policy of the relevant payment provider if you require further information about how it handles your data.

Overseas disclosure

Some of our suppliers and service providers are located outside Australia or use overseas systems and personnel.

Your personal information may be disclosed to or accessed from countries including New Zealand, Canada and the United States, as well as other countries in which Shopify, payment providers, technology providers, delivery partners or their subcontractors operate.

The countries involved may vary depending on the product, delivery destination and services used. Where required by law, we take reasonable steps to ensure overseas recipients handle personal information appropriately.

Direct marketing

If you subscribe to our mailing list, make a purchase or otherwise agree to receive marketing, we may send you information about products, offers and promotions.

You can unsubscribe at any time by:

• Using the unsubscribe link in a marketing email; or

• Emailing info@dawsonwatches.com.au.

Unsubscribing from marketing will not prevent us from sending essential communications about an order, return, account or transaction.

We may use third-party platforms to deliver or measure marketing communications and advertising.

Cookies and similar technologies

Our website uses cookies and similar technologies to:

• Keep the website and checkout functioning;

• Remember preferences and cart contents;

• Maintain secure sessions;

• Understand how visitors use the website;

• Measure website and advertising performance;

• Prevent fraud and improve security; and

• Personalise content or advertising, where enabled.

Some cookies are essential for the website to operate. Other cookies may be provided by Shopify, analytics services, advertising platforms, payment providers or embedded services.

You can manage cookies through our cookie-consent tool, where available, or through your browser settings. Blocking certain cookies may affect website functionality.

Because cookie names and durations can change as services are updated, current information should be provided through the website’s cookie settings rather than a fixed list in this policy.

Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include encryption, access controls, secure systems and the use of reputable service providers. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

If you believe your account or personal information may have been compromised, please contact us promptly.

Retention of personal information

We retain personal information for as long as reasonably necessary to:

• Fulfil the purposes described in this policy;

• Maintain transaction, warranty and customer-service records;

• Meet tax, accounting and legal obligations;

• Resolve disputes; and

• Prevent fraud and protect our legal rights.

When information is no longer reasonably required, we will take reasonable steps to delete it or permanently de-identify it, unless we are required or authorised to retain it.

Access and correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email info@dawsonwatches.com.au. We may need to verify your identity before completing the request.

In some circumstances permitted by law, we may refuse access or correction. If this occurs, we will explain the reason where required.

Privacy complaints

If you believe we have mishandled your personal information, please contact us with:

• Your name and contact details;

• Details of the issue; and

• The outcome you are seeking.

We will acknowledge and investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner through oaic.gov.au.

Third-party websites

Our website may contain links to websites or services operated by third parties. We do not control their privacy practices and are not responsible for how they handle personal information.

We recommend reviewing the privacy policy of any third-party website or service you use.

Children’s privacy

Our website and products are intended for a general audience and are not directed specifically at children.

If you provide personal information on behalf of a person under 18, you must have the authority of their parent or legal guardian where required.

Changes to this policy

We may update this Privacy Policy when our practices, systems or legal obligations change.

The updated policy will be published on our website with a revised “Last updated” date. Material changes may also be communicated through the website or by another appropriate method.

Contact us

For questions, access or correction requests, or privacy complaints, contact:

Privacy Officer
Dawson Watches Ltd
Email: info@dawsonwatches.com.au
Phone: +61 3 7044 2932
Address: 180 Lonsdale Street, Melbourne VIC 3000, Australia
(Head-office address only; not a storefront or return address.)