Contact Information

Our customer-support team is available to assist with product enquiries, orders, shipping, returns, exchanges, refunds, warranties and other questions.

We’ll reply within 24 hours of your message.

Dawson Watches Australia

Business name: Dawson Watches Ltd
Email: info@dawsonwatches.com.au
Phone: +61 3 7044 2932
Business address: 180 Lonsdale Street, Melbourne VIC 3000, Australia

The address above is our head-office address only. It is not a storefront, collection point or return address.

Please do not send products or returns to this address unless Dawson Watches has expressly authorised the return and instructed you to use this address.

Order enquiries

When contacting us about an existing order, please include:

• Your full name;

• Your order number;

• The email address used to place the order; and

• A brief description of how we can assist.

Please do not send payment-card numbers, account passwords or other sensitive financial information by email or through our contact form.

Returns, exchanges and warranty enquiries

All returns must be authorised before being sent.

To request a return, exchange or warranty assessment, email info@dawsonwatches.com.au with:

• Your name;

• Your order number;

• The product concerned;

• The reason for your request; and

• Photographs or supporting information, where relevant.

If your request is approved, we will provide the appropriate return instructions and return address.

Please refer to our Returns and Refunds Policy for complete eligibility requirements.

Privacy enquiries and complaints

For requests concerning access to or correction of personal information, or to make a privacy complaint, contact:

Privacy Officer
Dawson Watches Ltd
Email: info@dawsonwatches.com.au

Please refer to our Privacy Policy for more information about how we handle personal information.