Returns and Refunds Policy

We want you to be satisfied with your purchase from Dawson Watches. This policy explains how to request a return, exchange or refund.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Change-of-mind returns

You may request a change-of-mind return within 30 days of receiving your order.

To qualify for a change-of-mind return, the item must be:

• Unused and unworn;

• In its original condition;

• Returned with its original packaging, manuals, tags, accessories and protective materials; and

• Accompanied by proof of purchase.

An AUD $60 restocking fee will be deducted from the refund for each change-of-mind return. You are also responsible for the cost and risk of returning the item to us.

Change-of-mind returns include situations where:

• You no longer want the item;

• You ordered the wrong product or size;

• You found the item at a lower price elsewhere;

• The item was purchased as an unwanted gift; or

• You no longer require the item.

We reserve the right to decline a change-of-mind return if the item is used, worn, damaged, incomplete or not returned in its original saleable condition.

Faulty, damaged or incorrect items

Please contact us as soon as possible if your item:

• Arrives damaged;

• Is faulty or develops a fault;

• Is different from its description;

• Is not the item you ordered; or

• Does not meet a consumer guarantee under the Australian Consumer Law.

We may ask you to provide proof of purchase, photographs or other information so that we can assess the issue. We may also ask you to return the item for inspection.

A faulty item does not need to be returned in its original packaging. However, please include all components and accessories where reasonably possible.

If the item is confirmed to have a problem, Dawson Watches will reimburse your reasonable return-postage costs. Please retain your postage receipt. Depending on the nature of the problem and your rights under the Australian Consumer Law, the available remedy may be a repair, replacement, refund or another appropriate solution.

If an item has a major problem, you may be entitled to choose between a refund and a replacement. If the problem is minor, Dawson Watches may choose to provide a repair within a reasonable time.

Damage caused by misuse, accidents, unauthorised alterations, improper care or normal wear and tear is not considered a product fault. This does not affect any rights you may have under the Australian Consumer Law.

Exchanges

You may request a change-of-mind exchange within 30 days of receiving your order, provided the item meets the change-of-mind return conditions above.

An AUD $60 restocking fee applies to change-of-mind exchanges. You are responsible for return shipping and any shipping costs associated with sending the replacement item.

The replacement product must be of equal or greater value. If it has a greater value, you will need to pay the difference. Exchanges are subject to product availability.

No restocking fee will apply where an exchange is provided as a remedy for a confirmed product fault or an error by Dawson Watches.

Return authorisation

All returns must be authorised by Dawson Watches before being sent.

To request a return, email info@dawsonwatches.com.au with:

• Your name;

• Your order number;

• The product you wish to return;

• The reason for the return; and

• Photographs or supporting information, where relevant.

If your return is approved, we will provide confirmation, return instructions and the appropriate return address. Please wait for this authorisation before sending the item.

Returns sent without authorisation or to an incorrect address may be delayed or may not be accepted.

The Melbourne head-office address shown on our website is not a storefront or return address. Do not send returns there unless Dawson Watches specifically instructs you to do so.

Returning your item

Please package the item securely to prevent damage during transit.

Change-of-mind returns must be sent using a tracked shipping service. Please retain your tracking number and proof of postage until your return has been completed.

You are responsible for change-of-mind returns until they are received at the authorised return address. Dawson Watches is not responsible for items that are lost or damaged during return transit.

Refunds

Once we receive and inspect your authorised return, we will notify you of the outcome.

Approved refunds will generally be processed within 3–5 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method unless otherwise agreed. Your bank or payment provider may require additional time to make the funds available.

For change-of-mind returns:

• An AUD $60 restocking fee will be deducted from the refund;

• Original shipping charges are not refundable; and

• Return shipping costs are not refundable.

These deductions do not apply where they would be inconsistent with your rights under the Australian Consumer Law.

Late or missing refunds

If you have received confirmation that your refund was issued but it has not appeared:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider.

3. Contact your bank, as processing times may vary.

4. If you still cannot locate the refund, email info@dawsonwatches.com.au.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.

If the order has already been dispatched, it may need to be handled as a return after delivery.

Contact us

For assistance with a return, exchange or refund, contact:

Dawson Watches Ltd
Email: info@dawsonwatches.com.au
Phone: +61 3 7044 2932